Unlike most of the older generations I’ve enjoyed talking to, I do have a lot of hope for the future. I think the world is right now bright and ripe for so many opportunities to make huge differences, and I plan on being a part of as many as I can. So just cut out the gossip, don’t make people go to church, take them to lunch instead, quit liking and sharing the junk food yellow journalism of the internet, and don’t entertain pettiness.
taste dangerously random
Wednesday, September 24, 2014
your pettiness is embarrassing.
Unlike most of the older generations I’ve enjoyed talking to, I do have a lot of hope for the future. I think the world is right now bright and ripe for so many opportunities to make huge differences, and I plan on being a part of as many as I can. So just cut out the gossip, don’t make people go to church, take them to lunch instead, quit liking and sharing the junk food yellow journalism of the internet, and don’t entertain pettiness.
Sunday, August 18, 2013
an open letter to my brother.
I thank God for every single day we got to work together as brothers, and I attribute a huge volume of our growth as a company to your hard work, relentless serving, leadership, decision making and relationship growth.
Each time you walked into the office it was very clear that you were setting the tone for the rest of the team -- whether you knew it or not -- and it was a very calming, honest attitude you brought with you. This was very important, as it set the culture for many of our management's interactions and how they processed through issues with each other.
During most meetings whether formal or informal, you shared focused emotions and took the time to ask very specific questions that helped guide our team towards becoming more successful together.
One of the traits that set you apart and made you extremely good at your job was your inability to ignore the nuances of someone's statements. You would pursue how someone felt past the situational context, really listening to who they were and what their needs at that moment might be, asking penetrating questions to ensure you were responding in the most appropriate manner.
You have an excellent leadership voice, one that meets those around you at their level and challenges each individual in very specific ways.
Throughout the difficulties with managing a crew, learning and gathering financial reports, training, and purchasing, you were able to establish the right levels of energy and passion. This proved essential in connecting with the team, accomplishing your goals, and working through the growing pains that were heaved on you from time to time.
Often rather than lecturing or trying to teach a member of our company, I would overhear you telling them a story instead. Rare was the time you would simply tell an employee "do it this way because I asked you" as you understood that was a poor way to manage. Instead you would encourage them with an example or narrative, bringing you together rather than making a top-down demand.
In whatever you pursue next, brother, I hope you will continue to lead and serve in the same way you did with our team here in Northwest Arkansas.
Hebrews 13:7 "Remember your leaders, those who spoke to you the word of God. Consider the outcome of their way of life, and imitate their faith."
Your brother,
Sunday, February 3, 2013
tiny meals.
It's what Dad did.
I wasn't always sure exactly what I was supposed to do, but from what the Pastor said every fourth week or so I figured it had something to do with sins. I'd think back to something I did that week, apologize for it to God, then work really hard to fill all the rest of the seconds thinking about the Holy Spirit or something.
It was a "long Sunday" or Communion Sunday. And until today -- just over a month after I've turned 25 -- I haven't really known exactly what to do when I get my cracker and grape juice.
Some crackers are really hard. They're more stale than others, a sign the church had bought in bulk. If I was lucky the church I was at would serve bread instead (usually French bread, delicious) and I'd get to rip off my own portion.
"Not that much" my Mom (or later on in life after I got married my wife) would tell me. Did it really matter to God that I was a little bit hungry? Or sometimes a lot? Besides, he made me. He knew all about that. And I was trying. That's the important part.
I've always seen this communion experience as one of the holiest things a Christian can do. It's right up there with baptism, the laying on of hands, weddings, and casting out of demons. Entirely unique to our faith, it is a community event that manifests it's value in your intimate relationship with Christ, a paradox right up there with the fact that the bits of food and drink directly represent the body and blood of a Savior.
I would once a month for almost the entirety of my life, take the carbohydrates and hydrates in my hand and think back on how important a moment in history this was, and how Jesus meant so much by it, and how much it must've meant to his disciples that he was saying this to them.
But today I realized they probably didn't have a clue.
They were at a meal, sitting all splayed out on the ground like the pictures, lounging about eating.
Jesus stands up and announces these very foreign concepts to them, and maybe he gets their attention, maybe he doesn't.
This was new to them. What were they supposed to make of it? I like to think it bothered them, that they had no idea what it meant and that it must be important, but really, it started with obedience.
They interacted with Jesus at his level. When he said "this is really important, this is me I'm talking about" they listened. Then over time as they grew in their faith, the value and the significance of that event became much, much more special to them.
Eventually it was documented, they wrote about it as if it was one of the holiest moments in their walk with Jesus, and celebrated it even after he was gone, pushing the churches to do the same.
Thousands of years later I find myself at the same place as they were that first night.
I've been practicing in obedience for so long assuming it was instantly significant and I was just missing it, when in fact the disciples very likely felt that same way.
It was as they grew, and likewise as I grow in faith that it becomes apparent the magnitude of what communion meant when Jesus first offered it.
I don't fully understand it, but he knows that. I have a lot of learning to do. So did the disciples.
My mouth will always start to water when I see that plate of crackers or hopefully bread start my direction from the front of the room. But that's how Jesus made me, always hungry.
Friday, September 28, 2012
'Merica's rough past.
The bloodiest and most bitter conflict occurred in southern New England, where in 1675 an Indian alliance launched attacks on farms and settlements that were encroaching Indian lands, all the while yelling incomprehensible gibberish about "unfair wages" and "3 cents an hour with 3 cents an hour tax isn't fair."
New Englanders described the Wampanoag (named after the snow monster from planet Hoth in Starwars who makes "lemonade" snow cones) leader "Metacom" (predecessor to Kim Dotcom) as the uprising's mastermind. This proved to be false, as the Indians operated under no leadership for this attack. This was the second misconstrued idea in the New World. For the first, Google: Half-Way Covenant on your iSextant.
The attacks continued, and soon the Indians had attack nearly half of the New Englander's settlements. A year and a half later the tide finally turned when the Indians bent down to tie their shoes all at the same time, and the New England settlers gained the upper hand immediately.
Needless to say, Metacom was captured and executed, or maybe executed then captured, no one really knows.
No longer welcome, the Indians were forced to move from their homes and board ships to become servants in the West Indies "it's really fun there, we promise", and the New England colonists walked around feigning surprise at all the property and crops that were now at their disposal.
--
The restoration of the English monarchy when Charles II (or Charles the Two Eyes as he was more commonly referred to as) assumed the throne in 1660 sparked a new period of colonial expansion.
This was done through new trading ventures, such as the chartering of the Royal African Company (they had to do with Africa) and giving them monopoly of the slave trade. Or giving the slaves Monopoly games to trade, no one really knows.
Within a generation, the number of English colonies in North America doubled. The first area to come under English control was "New Netherlands," seized in 1664 during an Anglo-Dutch war that also saw England (or the Anglos) gain control of Dutch trading posts in Africa.
This took place during a several hundred-year world-wide event not mentioned in the textbook called a "Seizing Party" wherein every nation on the planet worked on seizing as much land, resources, trade or mercantilism as possible. Originally there was a planet-wide agreement that this party was "not for keeps" but as is always the case with "not for keeps" it was in fact, for keeps.
King Charles the Two Eyes awarded New Netherlands colony to his brother James the Duke of York after an embarrassingly short arm wrestling match, conceding to him that he could have the region "and make all the rules he wants to." This is actual history. He really told his brother that. Hence the colony became "James the Duke of York", a name every "James the Duke of Yorker" loathed, so they promptly shortened the name to just New York, but haven't stopped being bitter about everything since.
Thursday, September 20, 2012
TKTCTDET
The person I was talking with got up, packed his books, walked out of the classroom and dropped out of college.
People loathe individuals in sales because pretty much everyone has had a crappy experience from a bad sales guy.
It probably looked something like this:
"Do you carry any [insert need]?"
"No but we have this. This is better. This is more expensive. You don't know it but you actually need this. You're stupid for not knowing you need this. If you don't buy this right now you run the risk of being very very stupid."
"Oh, okay. How much is it? I only have six dollars."
"I can run a credit report and we'll get you on an easy payment plan today this very second don't delay because you don't want to climb the stupid ladder. Get in my office. Sign all this paper work. Get a 9th credit card because ours is better. It has worse rates. No one cares about the APR anymore, that doesn't matter. You need this. I can see you getting stupider by the second."
"Alright. When will I get this [insert thing needed]."
"Three weeks. Any other questions?"
"No, I'm just sad about everything that happened here today."
"There's free popcorn over there if you want some."
Want to avoid being the bad guy in sales?
The Key To Closing The Deal Every Time (or TKTCTDET)
1. Ask them what they're looking for. This is important because if you don't ask them, you probably won't find out. Plus it gets them to talk more, which gives you +5% in hit points because everyone likes the sound of their own voice more than yours. By extension that means the more they talk, the more they like you.
2. Listen to them tell you what you're looking for. This is important because if you don't listen to them while they're speaking, you won't know what they're saying. Unfortunately some people share urban myths or suggested methods around this when in fact, there are none. This gives you +5% hit points as well.
3. Say something to make them laugh. If you don't do this, they run the danger of feeling like a customer. This gives you +6 hit points.
4. Say these exact words: "Good news, we have exactly what you're looking for." Often times this step is avoided for the reason that the sales person is mildly dumb or alcoholically incapacitated at some level. Why is this so imperative? Because if you don't say the words "we have exactly what you're looking for" it leaves the customer wondering "do they have exactly what I'm looking for?" This gives you +4% health.
5. Tell them as few details about the product that best fits their needs. Why not tell them more? Let me put this as simply as I can: THEY DON'T CARE. They already explained in great detail what they needed from you, and if you followed step 2, then you both know that what you're giving them will meet those needs. This gives you +8% experience.
6. Tell them the price. If you don't tell them the price, they won't know. While this may be complicated, it's still vitally important. Continuing on to step 7 without them knowing the price can cause much bruising of feelings, which should be avoided at all costs. This gives you +5% hit points.
7. If the customer disagrees with the price, agree with them. I like to call this the "defense game." The person who is on defense automatically loses and after the phone call/interaction is over, must punch themselves in the face thirty times. If the customer doesn't like the price and wants to haggle, take the product away from them and move to a cheaper product. Tell them that this less expensive product was created with them in mind, and that the first, best product is now out of their reach.
They can't have it.
You can tell them this any way you choose. I suggest something like this:
"I agree. That is a lot of money. Great news though (everyone likes to hear great news all the time) we do have this product. It's less expensive and will suit your needs just peachy. We've altered these aspects to make it cost less, which seems to be exactly what you're looking for. This gives you +10% special powers.
8. Close the deal. Some suggested ways of making this happen are as follows.
"May I go ahead and get your order? I'll need your credit card information or you can send me a check."
"How would you like to pay for this?"
"Would you like me to send you an invoice? We'll need half upfront to start work on this for you."
"Unless you have any other questions, I'd like to go ahead and get the payment process started."
If you walk away from the sale with a promise of purchase or another appointment, you have lost and should punch yourself in the face thirty times. +5% experience points.
9. Accept their credit card information for the first, more expensive product you showed them. Everyone only wants what they can't have. For instance, I have literally never stopped wanting a dinosaur. Why? Because I know I can't have one. If by some miracle I was given a dinosaur, I'd want a comet. This would be fine with me, as it would probably kill the dinosaur so I could go back to wanting one again. +100 gold coins.
Once you've leveled up you can move on to more advanced equipment and training in things like:
Avoiding the Awkward Pauses.
How to Meet Anyone
Dealing With People Who Have Already Decided They Hate You
Fixing Your Mistakes
Connecting With Weird People
The 5am Phone Call Sale
Someone Who Just Wants To Email Forever
The Sale Under Pressure or: Talking While Holding Explosive Diarrhea In
*Quick Fact: it was also the worst film in universe history.
Wednesday, September 12, 2012
Businessy Things.
Hopefully you'll be able to take what I know and apply it to your self and your business selves, and those business elves can go and make you many more monies. This is a time-honored tradition that the corporate world loves to reserve for events like "Rotary" "Executives Association" "Entrepreneurial Alliance" and the "Men's Restroom."
The Business Lunch.
The reason this specific (and delightful couple) of terms is capitalized in such a way is because Business Lunches are the absolute pinnacle of achievement; the top triangle of the pyramid; the uppermost animal carving on the totem pole... you get the point.
Every entrepreneur's first goal: to learn how to spell "entrepreneur." Note: with the advent of personal computers and consequently, spell check, this goal has become almost obsolete. Almost.
The next goal an entrepreneur has is to set up a business lunch. With someone. Anyone. The words "I'm sorry, I have a business lunch, can I meet with you on a different day?" mean that said person is at least somewhat successful. If they actually have a business lunch. Some slimy folk (usually the competitors) have been known to make up lunch events just to seem important. This usually signifies a "C" or lower in their local Community College "Business Ethics" class.
Business Lunches usually take place when there are either a.) two parties and/or b.) they have something to talk about.
Most of us have seen someone on a Business Lunch with their self before, and while this is strange, it's not entirely dis-honest and if put in essay form would still earn a deserved "A" at a Business Ethics class, because as long as there is a phone-piece present, it can still count as a Business Lunch. *See: Tax-write off.
"I'd like to take them to lunch" or "Let me take you to lunch" are two power-house phrases I would suggest you use in the workplace to get these sorts of things off and rolling. Once seated with food present, even if one party deals in socks and the other multi-grain cereal or a specific non-gravity based solar shield for a space ship, if they're strong enough entrepreneurs, the Business Lunch will not only go better than crappy, but they may meet once or twice more in a year together, just on the basis of mere creative stimulus.
Important to note. (From now on, wherever you see these three words in bold you'll know that what follows is important to note.)
When someone who has a potential future with either a.) you and/or b.) your company, and the first words out of their mouth is "I'm a family man" you know one of two things. a.) they are not a family man, and/or b.) they probably don't even really like their family.
Real family men will sit down with you and say nothing. Why? Because real family men don't have to justify to you that they're family men. They don't care if you know or not. You should be able to tell that just by the fact that they a.) look tired and haggard with bags under their eyes, and/or b.) order anything with and/or without caffeine. If they order something with caffeine you know they've had five entirely sleepless nights in a row with at least four infants. If they order something without caffeine you know it's because they don't let their kids have caffeine.
What does this have to do with the Business Lunch you ask?
Because everything.
Example: A man sits down after saying "I'm a family man" asks the waitress "is this really hot? What's really hot on the menu?" Orders a beer to start, then tells you three personal stories in a row that bore you to death.
What should this tell you?
The bid he is going to ask you to make for his eleven thousand tract homes will net you approximately seven dollars and take the next six years of your life away entirely.
Because he'll think that's what it takes for you to really get the work and after all, he deserves it. And he'd like to talk about it every day on the phone with you, conferencing you in to his twelve board members who live in Northern California. He'll have you believe that there is literally no one else doing business on the planet except him, and he is the big breakthrough you've been working your entire life to reach.
What should you do based solely off this hunch and what he ordered?
Order a beer as well to make him comfortable, but only drink half because it's 11:30am and your stomach is churning at the thought. Then let him know the bid you gave him is exactly what you can do the work for because you are the best option for that job the local market has to offer and watch him squirm. As he yells into his cajun chicken that came with twelve chili peppers next to the name on the menu, smile and nod like you understand him, but reiterate your thoughts, all the while thinking of other business things that will net you more money. This can be anything that will net you a value of more than seven dollars.
Should it matter what you eat at a Business Lunch? Not at all. The food is secondary. Why is the food there, you ask? Well a.) because OBVIOUSLY if it was called the "Business" instead of "Business Lunch"... well, that wouldn't make very much sense now, would it? and/or b.) just in case the person becomes an inanimate object or the whole world blows up and there's just the two of you at the table, at least there's still the food to talk about.
The food should be secondary, the drinks should be secondary (with the obvious exception if everyone is getting together for "Drinks" in which case it may matter .07% what you order) and the initial conversation should be secondary. That's the point. Everything about a Business Lunch should be secondary, just as it's written.
"Business" then "Lunch."
The First Rule.
The first rule is to never call yourself a "Start-Up."
The only people who call their companies "Start-Ups" are young hipster recent college-grads who want to short-cut everyone and everything to make lots of money with no work. Who likes anyone who cuts in line? And correct me if I'm wrong, but doesn't the word "Start-Up" in any combination (Start-up, startup, start-Up) look like a great branding for toddler diapers?
Anyone who calls their company a "Start-Up" has just presented you with a kaleidoscope vision of their future. No matter how you turn it, things will always look amazing and pretty and bright, but it'll drop away into nothing when it reaches six inches from your face.
"I've helped launch a bunch of Start-Ups" says every young entrepreneur.
"Oh yeah, well how many have you seen through into successful companies with things like a "payroll" and "happy investors" or even "a franchise"?" says every old guy.
Go forth now, un-Start-Up-ify thyself, and order many hot things on the menu!
Tuesday, July 10, 2012
Radical Hope.
Written by someone I admire, love, and one of the few people on earth who I feel was created identical to me, my good friend Jon opens up and shares something I think every Christian should read.
Jon helped me through the darkest times in my life. He relentlessly encouraged, challenged, and reached out to me.
Let him do the same to you in a way that only someone speaking Spirit-breathed truth can.
Tuesday, June 12, 2012
logical colons.
I don't do logic. Ever heard the saying "you can have too much of a good thing?" Of course you have, because you wanted to purchase a more-than-acceptable amount of candy in the presence of an adult. In the grown-up world, logic is everywhere, and there's too much of it around all the time, regardless of how good it is.
It's at work: "no, we don't need a pool installed out back"; in church: "you're not a child, don't go up to the front when he says it's time for the children's sermon"; and in writing: "that's not how you use semi-colons and colons."
Well world that tells me how to use punctuation, may your colon explode for some reason unexpectedly one day.
None of this worked, my wife said I still needed to shave off the second half of my mustache and get out of kitchen because it wasn't a restroom. So I stepped out of the sleeping bag, untied my boots, took them off and put on a shirt, then stomped upstairs to the bathroom to sulk.
Logic is ruining our planet.
When I was a kid, if a bully came up to you and said brusquely "What up. I'm a bully and I'm gonna punch you in your face if you don't give me your lunch money" the correct response would be to grab the nearest light saber and fight him off the nearest cliff, because in real life bullies never spoke that way. It was a dream. Not logical.
Nowadays if a bully says that to you I'm told kids are supposed to reach in their pockets and hand him their money then go find the nearest adult and explain calmly to them exactly what happened. This is logical. Do you not see the problem though? LOGIC MAKES AWESOME FIGHTS EXTINCT.
I was in high school when I got in my first fight. What happened? I'll tell you. I lost. I lost completely. It was astonishing the sheer volume of losing that one skinny little white guy was handed, and yet I took every bit of it. Did I cry? Absolutely. Why? Because.
Ask me this though, did I lose the next fight? No. I chose it very carefully, at a time and place of my own choosing. I wasn't going to let another big Hawaiian kid get the best of me again. So I waited until the time was right, then I chose a kid much smaller and weaker than myself.
"Get off the slide."
"But it's my turn!"
"Not any more it isn't."
"Aw man! Okay." And he stepped off the ladder. That was it. I won with almost no bloodshed. Scraped my knee at the bottom of the slide because I came off it sideways, but no biggie. I was tough and didn't tell anyone, I just got water from the water fountain and drank it instead. Ever seen a pro boxing match? UFC fight? Wrestling championship? What's the first thing they do when it's over? Drink some water. Exactly like I did. Stand down.
To you, logical world, I ask this: which ended better – the fight I lost logically, or the second fight I won illogically? The second, of course.
Logic is also demanding. You have to use it all the time, like toilet paper. Who originally proposed that idea for a hipster startup?
"We need something people will keep coming back for over and over again for the rest of their lives."
"Haircuts?"
"Already been invented, Steve."
"Oh, sorry. Um… batteries?"
"No Steve. If it has a name then it's already been invented and we can't use it for an awesome startup."
"Oh, sorry. Um… knackeries?"
"What's knackeries, Steve?"
"Don't know. But it isn't a thing yet, we could use that, right?"
"No Steve. We can't. Let's just use our original idea and make using your hand to wipe a really gross thing and sell people paper instead."
"Sounds good. Like letters and journals and books and stuff?"
"No, like butt-kleenex."
Once someone finds out that you know how to use logic, you're expected to use it all the time, every time, and I find that high of maintenance exhausting. Folks should learn to drive to the store in reverse every once in a while, just to break free of the chains that bind society. Free yourself up from the butt-kleenex and get creative. Stick it to the status quo and disobey logic occasionally, I think you'll find it exhilarating. Like using colons however you please.
What am I listening to right now? A lecture on the environment given at a Korean summit. Do I speak Korean? No. Will I let that limit my mind expanding into unknown territories, just because it's "illogical"? Definitely not:
Friday, June 8, 2012
walls.
"Wait, what did he learn?"
I learned that because something can’t do something to stop something else from happening doesn’t mean you don’t necessarily get mad at that thing that didn’t do what you wanted it to do.
Obviously.
And the wall wasn't where it was supposed to be.
Blam.
I only recently (two months ago) acquired all the words in my vocabulary necessary to complete the mammoth task of documenting this phenomenon. After extensive research I’ve determined that my ability to reason at this level of complexity at such an early age as this instance occurred (seventeen and a half) meant I had a very special gift of extreme intelligence.
Thursday, June 7, 2012
Ears.
Lots of people have too much ears. My wife would kindly point out "Sweetie, that isn't correct grammar" but in this case, she hasn't read what I've written yet. So it is correct grammar. Because the issue isn't the way the words are arrange or in what tense I'm writing – in fact I'm very relaxed right now, not tense at all – the issue is, plainly put, each ear just has too much ear to it. Not anything startling mind you. Just enough that while you're speaking to/with them, you privately notice "wow. God blessed you with some ears there champ, didn't he?" It doesn't matter how proper and composed you are, it's a unique fact of life that if someone has a physical anomaly attached to either side of their head, the rest of the world is obligated to notice.
This is 2012. Why haven't we (and by "we" I obviously mean some mildly overweight dude in his 50's) invented a solution to this problem that plagues America? I'm not being sarcastic either. "But James, you must be sarcastic. You can't mean that seriously." Oh, I do mean it. In all sincerity. Because I'm 24 and somehow have "all" the planet's sincerity within my grasp. I say that this is a problem that plagues America because it is A.) a problem and B.) because this is America. Gone are the plagues of locust, rivers turning to blood and crickets who play the banjo. We have entered into a new era. One where we have normal, everyday conversations with folks who have extremely large ears and pretend they don't know we're holding back our comments. If society allowed it I'm sure many people would come out with public statements such as "Yeah, I saw you there while we were talking. I could tell you were listening to me but you were distracted by my huge ears. I knew you weren't just talking with me about sports, you were really just not talking about my massive, oversized ears." But this is the world of CNN, MSNBC and Fox News. The truth is held captive and the world is forced to stay silent on the topic of large ears.
Not me. I stand before you clean and reconciled like a freshly mopped floor (yes, I know how to mop). No longer am I bound by the chains of other's physical features. I am free. You, random sir, and you, random ma'am, have large ears. And I can't stop looking at them. The fart in the room is out in the air and you may sniff if you like, but I for one, feel much, much better.